Frequently asked questions
How long does it take to get my products?
Shipping & Delivery
All orders are dispatched from Sunshine Coast, QLD.
Sunshine Coast & QLD Metro: 1–2 business days
QLD Regional: 2–4 business days
NSW & VIC Metro: 2–5 business days
SA & ACT: 3–6 business days
WA, TAS, NT & Regional Areas: 4–7 business days
Delivery timeframes are estimates and may vary during peak periods.
Refunds & Returns
- Change of Mind: Unopened and unused products can be returned within 14 days of delivery for a refund or store credit. Return shipping is at the customer’s expense.
For food safety reasons, opened or used products cannot be returned.
Faulty or Damaged Items: If your order arrives damaged or faulty, we’ll cover return shipping and provide a refund or replacement.
Incorrect Items: If we sent the wrong product, we’ll fix it with a replacement or refund, at no extra cost.
This policy does not affect your rights under Australian Consumer Law.
Need Help?
Got a question about your delivery? Our team is here to help.
Reach out to us at support@thecreamofrice.com or via our Contact Us page.
Shipping Rates
We offer simple, affordable shipping Australia-wide:
Standard Shipping: $9.95 flat rate
Free Shipping: On all orders over $80
Shipping costs are calculated automatically at checkout.